---
title: "Tool specific service descriptions"
canonical: "https://docs.eficode.io/space/ER/1606550/Tool%20specific%20service%20descriptions"
format: markdown
---
> Macro (excerpt)
> 
> > Macro (toc)

# Microsoft Azure Devops 

|  |  |
| --- | --- |
| **Service** | **Details** |
| User access management | - Grant developer access to the system
- Access to any third party tooling (such as Sonarqube or Artifactory)
- Access to necessary Azure runtime environments - dev, staging, pro
- Modification of the roles and permissions |
| Onboarding | - Process definition and implementation as a board
- Trainings, security check, team exam, certification, tool access
- Customized workflows, if necessary |
| Azure Boards management | - Workflow template implementation
- Custom workflows, fields etc |
| Azure Pipelines management | - Build, deploy test templates
- Quality gate definitions
- On-demand support for setting up the pipelines |
| Enable work tracking (requires the use of best practices) with dashboards | - Test coverage analysis, smart commits, use of pull requests
- Dashboards setup and development according to needs
- Build status
- OS component security scans
- Code analysis
- Logs
- Chatops (new tickets created, build status, alerts) |
| Release checklists | - Creation of and modifications to the new release checklists |
| Azure monitoring | - Monitoring scope definition
- Monitoring system setup
- Monitoring setup for projects
- Log management and definitions |
| Third party tool maintenance and support | - Setting up new 3rd party tools and extensions
- Security patching
- Version upgrades
- Environment management
- Incident management
- On-demand support |

# Atlassian Cloud 

|  |  |
| --- | --- |
| **Service** | **Details** |
| User management | - Permission schema definition, roles and access rights
- Permission management, on-demand |
| Onboarding | - Defined as aboard in the ticketing system for tracking purposes
- Trainings, security check, team exam, certification, tool access
- Workflow modifications (as necessary) |
| Jira and Trello boards | - Workflow design and implementation
- Plugin selection and setup
- Reporting and monitoring (for example with PowerBI)
- Jira best practices, advanced usage
- Automations, implementation and maintenance
- New feature demos
- Cross-project views |
| Confluence | - Confluence best practices, advanced usage
- Plugin selection and setup
- New feature demos
- Knowledge base optimization
- Permission and search optimizations |
| Bitbucket | - DVCS migrations and usage
- Pull request optimizations
- Pull request usage guidance, gates etc.
- Bitbucket pipelines implementation consultation and support |
| Opsgenie monitoring | - System (tool and infra) integrations, creation of shifts and alarms
- Setting the reporting channels
- Choosing the best opsgenie license tier lanning of the best possible lifts from opsgenie to tools
- Best integration practices with other tools in the Atlassian stack
- Statuspage automations
- Reporting and escalation workflows
- Incident planning and management
- On-call planning, alarms
- Analytics
- Opsgenie usage with on-premise environments
- Escalations and calls |
| Statuspage | - Statuspage design and creation
- Integrations
- Reporting and alarms |
| Other | - Jira Service Desk ITIL processes
- Jira Align and portfolio management
- Cross product tool usage patterns
- 3rd party tools and extensions |

# Amazon Web Services 

|  |  |
| --- | --- |
| **Service** | **Details** |
| CodeCommit | - Guidance on selecting the most optimat branching strategy
- Management of code commit repositories
- Backups
- Permission management |
| CodeBuild | - Integrations with supporting tools
- Custom build agents
- Analytics
- Reporting/alerting
- Docker builds
- YAML pipeline definition
- Templated builds |
| CodeDeploy | - Integrations
- Environment definitions
- Cloud template development
- Definition of deployment processes
- On-premise environment definitions
- Workflows definitions, ways-of-working
- Hook definitions
- Blue/green and other rest of the deployment policies |
| CloudWatch | - Log management
- Monitoring and alarm configurations
- Analytics and dashboards |
| CodePipeline | - Visual release pipelines
- Release plans and integrations |
| Xray | - Setup of the application performance monitoring system |
| Code Artifact | - Setup of and for the support of the binary management system |
| CodeGuru | - Setup and on-demand support |

# GitHub 

|  |  |
| --- | --- |
| **Service** | **Details** |
| User management | - Organization setup
- Permissions
- Authentication |
| Version control | - Getting started with GitHub
- Trainings
- Git usage courses
- Migrations (e.g. from SVN) |
| GitHub Actions | - Customized agents |
| Github issues | - Integrations with other tools (e.g. Jira) |
| GitHub Enterprise (hosted) | - Setup and maintenance, on-demand support |