Overview

Eficode ROOT services include the following:

  • Setup and onboarding
    • System specification
    • Tool setup, configuration and integration
    • Project and team onboarding
    • Data migrations, if necessary
  • Continuous services, including
    • Cloud toolchain cost optimisation (users, computing and storage resource usage)
    • Cloud resource billing (optional)
    • Software license management
    • License management
    • Troubleshooting
    • Maintenance of separately hosted tools, if any (monitoring, updates, upgrades, incident management, license management)   
    • On-demand support personnel availability up to 24/7/365
    • On-demand support work based on the customer requests 
  • Value adding service components
    • Agile access management with ROOT Team Management (RTM)
    • Visibility across the the tools chains with ROOT Insights

For more information on the services above, please refer to the Eficode ROOT main Service Description.

Along with the managed DevOps tooling services, Eficode offers a portfolio of value added services including devops maturity assessments, hands-on automated pipeline implementation, and training. See www.eficode.com for details.

System specification 

System specification service includes the following tasks:

  • Current state analysis customer requirement analysis
  • Tool selection
  • User and access management solution design, including the required integrations (AD, Azure AD, Atlassian Access and alike)
  • Definition of the roles and permission management scheme
    • E.g. for developer, architect, project manager, product manager, scrum master, tester, etc.
  • Tool-to-tool and networking integration requirement analysis and solution design
    • E.g. for ChatOps (Microsoft Teams, Slack)
  • Onboarding plan


Setup, configuration and project onboarding

System setup and configuration

Access and user management setup

  • Access and user management setup according to the plan, including integrations to customer’s primary user identity management services
  • Roles and permission management scheme configurations
  • Ways of working definitions in collaboration with the client

Tool setup and integrations

  • Tool setup and configurations
    • tool workspace creation
    • workflow template selections
  • Integrations with systems outside the cloud native service scope

Project onboarding

Pilot project onboarding

  • Team training, if necessary
  • Providing the team with access to the system based on the agreed permission schemas
  • Definition an configuration of the team specific processes and ways of working
  • Identity team specific custom tooling needs, for example custom CIC/D agents
  • Tool-to-tool integrations (e.g. between the Atlassian stack and cloud CI/CD)
  • Data migrations from the previously used tools, as necessary (see chapter 2.3)

After the first onboarding

  • Fine-tuning of the policies and ways of working
  • Creating reports based on the team needs
  • Cost optimisations (e.g. usage of cloud tooling resources and licences)
  • Performance improvements 
  • Project data migrations

After the initial project onboarding, Eficode will help the projects via on-demand support service, at minimum for the onboarding project duration.

Data migrations 

Eficode will assist with data migrations from an on-premise tool to the cloud native tool instance. The migration service includes

  • Source system analysis (tools, configurations, extensions/plugins, integrations)
  • Target system definition
  • Migration planning and execution

From on-premise tool to the cloud version 

The migrations from on-prem environment to cloud are relatively straightforward in case the tool remains the same. There are, however, factors that need to be taken into account in migration planning and execution, such as

  • Availability and compatibility of plugins and integrations used in the on-prem system
  • Potential feature level differences between the cloud and on-prem solutions
  • User access management and authentication methods

From tool to another

Migrations to a tool from another vendor require more planning and careful execution of the actual migration work. The migrations may require creation of completely new workflows and integrations, and the feature disparities may cause extensive manual setup and configuration work. 

The overall complexity depends on the tool type and the source and target tool specific characteristics. Migrating from one git based version control tool to another is more straightforward than migrations between two project management solutions or CI/CD tool chains. All cases require case-by-case analysis and planning.

Continuous Services

Cost optimisation and billing

Cloud native tool costs are typically based on a combination of 

  1. Tool license tier (e.g. regular, pro)
  2. User count (number of users reserving a license seat)
  3. Use of computing and networking resources (cloud resource usage)


Eficode optimises the computing and networking costs with use of dynamic CI/CD  agents that reserve cloud resources only during active runtime and by optimising the most costly pipelines for better cost effectiveness.

Eficode monitors the user activity and provides an opportunity to remove users that have been inactive for longer periods of time.

Additionally, we offer monthly, quarterly or yearly cloud service  billing based on customer preferences. 

Management of the hosted components

Even though many cloud native tool chains are getting quite complete in terms of the provided tooling scope, it is often necessary to fill gaps with additional 3rd party tools.

In these cases, Eficode offers a full range of managed services for tool selection, setup, integration, maintenance, and support.

On demand support and consultancy

Service desk

Eficode on-demand support team is ready to help the customer teams with anything requests related to tools and tool usage.

We help with project onboarding, tool configurations, integrations, and finding the best tool combinations, plugins and extensions.

Troubleshooting

Eficode CI/CD experts are ready to jump in, on-demand, in case the teams require help in troubleshooting a tool or a pipeline - for example resolving issues with tool integrations, configurations, and performance.

Network configurations

Eficode provides versatile support for creating various types of networking solutions, VPN and network peering, layered network configurations, and jump machine configurations. 

Advanced system configurations

Advanced configurations include custom build agent setup and management, custom plugins, custom integrations, pipeline configuration, and troubleshooting of complex systems. 

On-demand support example RACI

This is a RACI example. Roles and responsibilities can be agreed upon case-by-case, depending on the customer preferences.

Task

Customer

Eficode

Notes

Authentication (setup and support)


x

Eficode takes responsibility for the setup and making sure the system works as expected. 

User management

x


The actual user management via Azure AD, or similar is typically a customer responsibility.

Add a new project

x


Customer teams create projects. Eficode support is available if needed.

Add a new integration


x

Sometimes adding new integration to system can cause problems to existing teams and projects

Tool data migrations


x

Eficode migrates the data, to guarantee most optimal, error free outcome

Policy enforcement


x

Eficode enforces the use of defined usage policies (e.g. for security)

Manage team level configurations

x


Usually the customer manages the team level configurations. Eficode provides assistance on-demand.

Manage global configurations


x

Eficode makes sure global tool settings are managed properly

Custom agent setup


x

Eficode defines the images and keeps them custom images up-to-date

In-depth CI/CD support


x

Eficode is available if the teams require help with their CI/CD pipelines

React to a failed CI job

x


Customer teams own their own builds and deployments

Tool usage reports


x

Eficode provides tool usage reports on-demand

System level improvements

(x)

x

Collaborative work to improve the system capabilities

Troubleshooting

x

(x)

Help available via Eficode support